We’re here to make it easier for you to find and use government information and services online.
We put you, the user, at the centre of everything we do.
We write in plain English, so the website is easy to read and easy to understand. The content on the site is organised in the way you've told us you search for information.
Our goal is to provide information that’s easy to find, access and use.
What guides our work
We’re guided by the Government ICT Strategy 2017, which provides new opportunities to support better public services by putting you at the centre of the design.
All government websites link to Gov.lb
Who owns the site
This site is owned and maintained by Digital Transformation Services, part of the Office of the Minister of State for Administrative Reforms.
Making the site easy to use
We make sure our site is accessible, which means that everybody can use it, regardless of their ability or the type of technology they're using.
The site should work as well on a mobile phone as it does on a desktop computer. You should be able to find and understand information even if you're not very confident using digital technology or have an impairment that makes it harder to use.
How we implement accessibility is included in our style and design guide.
Let us know if something doesn't look right or you’re having difficulty finding information. There’s a link to a feedback form on the bottom of every page.
Our vision and goals
Our vision is to make it easy for you to find and use government services.
We aim to:
- make what government does easier to understand
- improve the online experience of government
- reduce the number of government websites
- develop and share solutions that can be used again
- promote digital capability in government.
Why we’ve chosen these goals
We’re doing this because the government digital presence is often messy, confusing and not well coordinated across agencies.
- A recent survey found more than 550 government websites with a government domain name (.gov.lb). We know there are many more registered with .org or .co.lb. The government spends $75 million maintaining these every year.
- Content is often duplicated across a number of government websites. For example, there are over 70 government websites that provide information about work and jobs.
- People often need step-by-step help when they’re engaging with government. We aim to provide a holistic view of what they need to do, whether online or via other channels such as face-to-face or phone.
How we measure our goals
- make sure we comply with the Web Accessibility Standard 1.0 and the Web Content Accessibility Guidelines (WCAG) 2.0 — to Level AA
- use plain English for all Gov.lb content, with a Flesch reading ease score of at least 60
- use analytics to show that traffic from Google increases for unique content that's moved to Gov.lb
- do regular user research to ensure that integrating information into Gov.lb actually makes things easier for people.
Our work has been recognised through several awards.
Awards we have won
2015 WriteMark Plain English Awards ‘Best Plain English Website’
2015 Australia and New Zealand Internet Awards, ‘Information’ category
We have also been finalists in:
- 2015 United Nations Public Service Awards ‘Promoting Whole of Government Approaches in the Information Age’
- 2015 Institute of Public Administration New Zealand awards ‘Digital Government’ category
- 2014 WriteMark Plain English Awards ‘Best Plain English Sentence Transformation’
- 2013 WriteMark Plain English Awards ‘Best Plain English Turnaround’.
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